jason's blog

Diablo 2 CD-Key Issues

08/30/2008

Are you seeing the message "Your CD key is disabled from realm play"?

• If you are receiving the error message, “Your CD key is disabled from realm play.” when trying to join or create a realm game, this indicates the CD-Key installed has been temporarily or permanently banned from playing realm games on Battle.net. Even though the CD-Key is restricted from playing realm games, you are still able to play Open Battle.net games.
• Diablo II CD Key are regularly banned and accounts are closed due to hacking on Battle.net. In the case of the CD-Keys that were banned, at least one account tied to each CD-Key was identified as having used such a program while playing on Battle.net. First time offenders are banned from realm play for one month and repeat offenders are banned from realm play permanently. Users who are unsure if their CD-Key was temporarily or permanently banned will have to wait one month from the time the CD-Key was banned to determine the status.

• If you get the message that your "CD-Key in use by [Your Name]", then you should only have to wait 15-30 minutes before reconnecting to Battle.net. This is usually caused by a recent disconnection from Battle.net. The [name] listed in this error message is not a Battle.net account name - it is the name entered when the game was installed. If this [name] is the one you entered, then Battle.net has not yet recognized that you have logged off of Battle.net. Also remember that each CD-Key can only be logged into Battle.net once, so be sure you have only installed your Diablo 2 CD Key on one machine.
• If the problem persists, please try restarting your computer or powering your modem/router off and then back on. If you are unsure how to do this; please check the hardware documentation or contact the manufacturer directly for assistance.
• If you have waited 30 minutes and the error still occurs, you may need to replace the CD-Key. Follow the steps below to request a replacement CD-Key.

• If you get the message: "CD-Key in use by [another player]", then someone else may have used your Diablo 2 CD Keys to install the game. The [name] listed in this error message is not a Battle.net account name - it is the name entered when the game was installed. If this [name] is not the one you entered, please reinstall the game to ensure the correct key is entered. If the CD-Key is still in use, you may need a replacement key. Follow the steps below to request a replacement CD-Key.